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Product Warranty & Support Policy1. Genuine Product Assurance2. Scope of Products Covered3. Order Processing & Delivery4. Warranty & Support Coverage5. Warranty Validity6. Exclusions7. Refund & Return Policy8. Customer Responsibilities9. Warranty Claim / Support Process10. Resolution Timeline11. Limitation of Liability12. Changes to This Policy

Product Warranty & Support Policy

At Dot Tech Communications, we are committed to providing genuine, authorized, and reliable software licenses, subscriptions, and cloud services. This Warranty & Support Policy explains the terms for software products and digital services purchased from us, including products from vendors such as Microsoft, Adobe, AnyDesk, Google, and other authorized software providers. 


1. Genuine Product Assurance

We only sell genuine software licenses, subscriptions, and cloud services sourced from authorized distributors, vendors, and partners.

We do not support or provide:

  • Pirated software
  • Cracked licenses
  • Unauthorized activation methods
  • Illegal subscription sharing

2. Scope of Products Covered

This policy applies to:

  • Perpetual software licenses
  • Subscription-based software
  • Cloud service subscriptions
  • SaaS products
  • Digital license keys
  • Business software solutions

3. Order Processing & Delivery

Software products are delivered digitally through:

  • Email
  • Vendor portal access
  • License key/activation details
  • Account assignment/provisioning

Delivery timelines may vary depending on:

  • Product type
  • Stock/vendor availability
  • Payment confirmation
  • Verification process

4. Warranty & Support Coverage

We provide support for:

  • Invalid or non-functional license keys upon delivery
  • Incorrect product delivery
  • Activation issues caused by licensing errors
  • Vendor provisioning delays
  • Basic installation/activation guidance
  • Initial troubleshooting support

5. Warranty Validity

  • Warranty/support starts from the date of delivery or activation.
  • Support period depends on the product type, subscription term, and vendor policy.
  • Renewal support is subject to a valid subscription status.

6. Exclusions

This warranty/support policy does not cover:

  • Device compatibility limitations
  • Unsupported operating systems
  • Internet/connectivity issues
  • Customer configuration errors
  • Forgotten passwords/account lockouts (unless recoverable)
  • Customer misuse or policy violations
  • Third-party modifications or tampering
  • Virus/malware/security incidents caused by the customer environment
  • Data loss or business interruption

7. Refund & Return Policy

Digital Products

Once a software license, activation key, subscription, or cloud service has been:

  • Delivered,
  • Activated,
  • Assigned to a customer account,

it is considered consumed and is non-refundable and non-returnable.

Exceptions

Refund/replacement may be considered only if:

  • Dot Tech Communications supplied the wrong product
  • The license cannot be activated due to a confirmed vendor issue
  • Product delivery failed and cannot be fulfilled

All such cases are subject to verification.

8. Customer Responsibilities

Customers must:

  • Provide accurate account/email information
  • Ensure system compatibility before purchase
  • Follow vendor licensing terms
  • Keep proof of purchase/invoice
  • Back up important data before installation or troubleshooting

9. Warranty Claim / Support Process

To request support:

  1. Contact our support team with your invoice/order reference.
  2. Share screenshots/error messages if applicable.
  3. Allow our team a reasonable time for review and troubleshooting.
  4. If required, we may escalate the matter to the vendor/distributor.

10. Resolution Timeline

  • Initial response: within 24–48 business hours
  • Resolution time: depends on issue type and vendor response

11. Limitation of Liability

Dot Tech Communications is not liable for:

  • Loss of business/revenue due to downtime
  • Delays caused by vendor-side outages
  • Customer negligence or misuse
  • Indirect or consequential damages

12. Changes to This Policy

We reserve the right to update or modify this policy at any time without prior notice. Updated terms will be published on our website.


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